FREE 2 DAY SHIPPING & RETURNS on all orders
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FREE 2 DAY SHIPPING & RETURNS
on all orders
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faq

Q: Is it safe to use my credit card with Thierry Rabotin?

A: Thierry Rabotin takes precautions to protect your credit card information. Our website uses 128-bit Secure Socket Layer (SSL) encryption software on pages where customers enter personal information such as their name, address, and credit card information. While on a page using SSL, you may notice a lock or key icon on the bottom status bar of your browser window. This icon indicates that SSL encryption is active. Learn more about Thierry Rabotin's privacy policy.

Q: Can I order over the phone?

A: Sure. Our store is always open. Give us a call toll-free anytime at 888-201-9016 to order using your credit card. Our representatives are waiting to assist you with your purchase 7 days a week.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time

Q: What forms of payment do you accept?

A: You may purchase from Thierry Rabotin using your Visa, MasterCard, American Express or Discover card. You can use your credit card to make purchases through our website or over the phone by calling toll-free: 888-201-9016.

Q: How do I track my order?

A: Click here to check your order status.
You can also phone us at 888-201-9016 or email us at customerservice@thierryrabotin.us.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time

Q: Can I return or exchange my purchase?

A: Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.

Thierry Rabotin will gladly authorize returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Please track your order to file a return request and obtain a return shipping label to use to mail your items back to us. This label is a prepaid shipping label for UPS. Shipping charges are not refundable and there is no restocking fee for returns within the United States. Returns will be refunded in the original method of payment. Your return request must be made within 30 days of when your order was delivered and we must receive the merchandise back at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is by phone us at 888-201-9016 or by email at customerservice@thierryrabotin.us.

Our hours are:
Monday to Friday: 9 am until 10 pm eastern standard time
Saturday: 9 am until 5 pm eastern standard time
Sunday Noon until 5pm eastern standard time

All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.

PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items. Thierry Rabotin guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, phone us at 888-201-9016 or email us.

Exchanges
We do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee we will have what you want at that time. Therefore we suggest you place a new order for the style color you want and then call customer service at 888-201-9016, click on the live chat on the right of every page or email us at customerservice@thierryrabotin.us to get return authorization and a prepaid UPS mailing label to send the item back to us as a return. When you contact customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.

Q: What if I didn't get any confirmation emails from Thierry Rabotin?

A: When your order has been processed, Thierry Rabotin sends a confirmation message to the email address you provided at checkout. It may take up to 24 hours to receive a confirmation email from Thierry Rabotin.

Check your order status.

Q: How much does shipping cost?

A: Shipping is free for 2nd Day Shipping.

Please note that there are additional costs for expedited Overnight delivery. These shipping costs are calculated automatically upon checkout, before you finalize your purchase. Find out more about shipping.

Q: How long will it take to receive my order?

A: For standard shipping, please allow 3 to 5 business days to receive your order. With 2nd day delivery, orders placed before 1pm PST will arrive on the second business day, and overnight orders placed before 1pm will arrive on the next business day. Please note that there are additional costs for overnight delivery, and these expedited shipments will only arrive Monday through Friday. Shipping costs are calculated automatically upon checkout, before you finalize your purchase.

Q: Can Thierry Rabotin ship to P.O. Boxes?

A: No.

Q: Can Thierry Rabotin ship internationally?

A: No.

Q: How can I change or cancel my order?

A: If you would like to change or cancel your order from Thierry Rabotin, please contact our Customer Service department with your request as soon as possible by email at customerservice@thierryrabotin.us or calling us toll-free at 888-201-9016. We try to fulfill each order as quickly as possible, so it is essential that you contact us quickly if you would like to request a change or cancellation. Once your order has been shipped, we are unable to make any changes or cancellations.

Q: Don't see a certain style or size you need?

A: If you do not see the style or size you are looking for, please call our toll free number at 888-201-9016 or contact us by email at customerservice@thierryrabotin.us. We will gladly help you find your perfect shoe.

Q: Will Thierry Rabotin charge sales tax on my purchase?

A: Yes in New York.

Need assistance?
888-201-9016
Monday to Friday: 9 am - 10 pm EST
Saturday: 9 am - 5 pm EST
Sunday: 12pm - 5pm EST